For a start you get free international shipping with delivery to your door in Kenya, Uganda, Tanzania, Rwanda, DRC, Ethiopia and other countries. You can find all the countries in the footer of this page.
All vendors go through a vetting process by our special merchant department team before they go live on SmartDuka to ensure you get quality and genuine products.
There are no middlemen and we do not charge a service fee. Our duty free service partners ensure foreign taxes and VAT is deducted, so you avoid paying it twice.
The price you see is what you get, no funny suprises.
All our international vendors accept your preferred local payment for seamless customer experience. This includes Mpesa, Airtel Money, MTN, Birr, Tigo, and many others.
All is in one easy interface. Simply select the products you like and checkout. Sit back and relax while we deliver at your door step.
You have 8 days to return if not satisfied, regardless where you order from, and with our Local Return option you avoid the hustle of returning all the way to a vendor in country far away.
We like to make sure our customers are happy and enjoy a good experience. We have a dedicated team of people ready to resolve your queries on ordering, delivery, or returns. Our local customer care is open 24 hours every day, all year.
Enjoy the true online experience the way it should be.
+254 750 800 800
01. WHY USE SMARTDUKA?
When you use SmartDuka you get:
- Variety of genuine brands and products.
- Products from vendors in USA, Europe and many other countries.
- Pocket friendly prices, and there is no service fee.
- Free International Shipping to Africa.
- Delivery to your door.
- Eight (8) days return right.
- Money and delivery guarantee.
- Your preferred payment like Mpesa, MNT, and many more.
- Local Customer Service 24/7 all year.
All SmartDuka vendors are vetted by our special merchant department team and all vendors follow the same rules, so it is easy for you.
02. FREE INTERNATIONAL SHIPPING, REALLY?
You get FREE International shipping and you only pay the local delivery fee.
Free shipping applies for our standard shipping to Africa.
There is no minimum and no maximum.
It does not apply to express services like DHL, but our delivery is typically 14 days.
It naturally only applies for products you get from our vendors.
03. DO YOU OFFER WHOLESALE?
We offer both retail and wholesale.
Any product on SmartDuka has an indication if it is wholesale or retail.
Note that some wholesale products require a minimum purchase.
04. WHICH COUTRIES CAN I SHOP FROM?
We are a cross border platform where you can get products from countries around the world.
At present can get products from vendors in:
- United States.
- United Kingdom.
- Scandinavia - that is Denmark, Sweden.
- United Arab Emirates.
- And several African countries.
05. WHERE DO YOU DELIVER?
We want to customers in Africa to enjoy the true online experience the way it should be.
We deliver to countries in Africa and the Middle East, i.e. Kenya, Uganda, Tanzania, Ethiopia, Angola, Zambia, Egypt, UAE.
You can find all the countries in the footer of this page.
06. WHERE ARE YOU LOCATED?
We are an online store where you get products from all over the world.
Our Head Quarter is in Boston, USA, and we have Customer Care in Nairobi, Kenya which is operational 24/7 all year.
You can call us, use the chat on this site, or email us. You find our contact details in the footer of this page.
07. HOW CAN I CONTACT YOU?
We have Customer Service 24/7 all year.
You can call us, use the chat on this site, or email us. You find our contact details in the footer of this page.
Our Customer Service covers all SmartDuka vendors anywhere in the world.
08. HOW DO YOU DELIVER?
You get to choose:
- Delivery to your door step, or
- Delivery to a pick-up point.
The choices are indicated during checkout and you simply select the best choice for you.
Reliability is key, which is why we encourage a signed-for delivery service.
08. HOW FAST DO YOU DELIVER?
The delivery time depends on which country the product comes from, and the mode of delivery you select.
- Products from the same city is same or next working day.
- Products from the same country is 2 - 4 working days.
- Products from International vendors and other countries is 14 - 18 working days.
Standard delivery operates Mon - Sat from 08:00 am to 07:00 pm.
SmartDuka will do our best to deliver within the stated time, however we cannot be held responsible for any delays by customs clearance in the destination country.
09. HOW MUCH IS DELIVERY?
You get FREE INTERNATIONAL SHIPPING to Africa, and you only pay the low local delivery fee.
The delivery fee dependent on your chosen mode of delivery, product weight and destination. It is automatically shown during checkout.
We do not charge any service fees.
10. CAN I PAY ON DELIVERY?
As we offer products from many countries and deliver in many countries, our operation allows only for payment at checkout.
But your payment and delivery is guaranteed by SmartDuka, and you have return rights.
Our vendors are only paid after you received your products and your return right expires.
11. WHAT PAYMENT OPTIONS CAN I USE?
All our vendors from all countries use our secure payment solution and they accept your preferred local payment like M-pesa, MTN, Airtel Money, and many more.
You can also use debit and credit cards from Visa, UnionPay, AMEX, or MasterCard.
12a. ARE THE PRODUCTS GENUINE?
We only sell genuine products from approved vendors.
We do not sell fakes or copies.
12b. ARE THE PRODUCTS LOCAL OR IMPORTED?
Each product has a flag showing its origin.
SmartDuka has local and international vendors with products from countries in Africa as well as authentic brands from the USA, Europe, UAE, and other countries around the world.
12c. WHAT ABOUT IMPORT?
We handle the import, you do not have to stand in the airport and beg for your product.
When a product leaves Europe or USA, then our duty free service partners in Europe and USA ensure the foreign taxes and VAT are deducted, so you avoid paying it twice.
We do not charge a service fee.
13. HOW DO I ORDER?
You can get products from Africa, USA, Europe and other countries around the world.
- Find your favourite products and add them to your shopping cart.
- When you are ready simply click on your cart and go to “Checkout”.
- Follow to checkout steps (if you do not already have an account then you can create one for free).
- Sit back and relax - we deliver directly to your door or your convenient pick up point, at no extra cost.
You do not need to arrange shipping, talk with middlemen, handle import or anything else.
16. CAN I RETURN A PRODUCT?
You do not have to invent any excuse to make a return.
You can return or exchange a product whether it comes from you own country or any other country.
You can even choose to return local in your country.
It is important you request a return AND initiate the return before 8 (eight) days from receiving the product. So we can give you the best support and arrange the best return shipping for both parties.
There are a few exceptions where return/exchange is not granted, please check Return/Exchange exceptions.
17. ARE THERE EXCEPTIONS FOR RETURNS?
YES. There are some exceptions, where a return cannot be granted due to health regulations, hygiene reasons, copyright reasons or other reasons.
The exceptions are for example:
- Food and beverage products.
- Intimate products like underwear.
- Electronic content like music, movies or downloaded products as copyrights may apply.
- Any product that was damaged after you received it.
- Any product used beyond normal limited try out upon receipt.
- Some products can only be viewed for evaluation, like perfume.
You can of cause always make a return if we made a mistake or the product does match what is promised by the vendor.
18 HOW DO I RETURN A PRODUCT?
You have two (2) options:
- Return locally: You save expensive international return fees, and you get a full credit to select other products.
- Return to the vendor: You return to the vendor, and you can get a cash refund.
To make a return:
- Inform us, in writing to email@example.com, of intent to return, including the reason.
- Return the product. You can use our shipping service or any shipping option of your choice.
- When we receive the return package, the product(s) is checked and we inform you of accept of return.
- We provide you with a cash refund or a credit, depending which return option you chose.
- Be sure to request a return AND initiate the return within 8 (eight) days from receiving the product.
- It is important you request a return before you make a return (to arrange the best and cheapest return shipping for both parties).
- Make sure all original packaging is returned in undamaged condition.
- Products must be returned in same new condition as when you received them.
- Products cannot be used, expect for careful trying out for impression.
19. CAN I EXCHANGE A PRODUCT?
Exchanges basically works the same way as returns.
20. HOW LONG DOES A RETURN TAKE?
Returns and Exchanges take around 3-5 working days to process from the receipt of the return package.
21. WHO PAYS FOR RETURNS?
It depends on the situation:
- If you do not like the product, then you cover the return cost.
- If we made a mistake, e.g. a wrong colour then we deliver a replacement at no extra cost.
- If the product does not fit, then you can get an Exchange with free delivery, but you cover the return cost.
- If the product was damaged before it was delivered to you, then you get a replacement at no extra cost.
At no extra cost means we cover both the return cost and the delivery cost of a replacemnet product.
22. WHAT IS A COUPON CODE?
A coupon code is a discount feature which you use during checkout to get a discount.
Coupon codes are either informed directly to you or announced on the online store.
23. HOW TO USE A COUPON?
During checkout you will see a section where you can insert the coupon code.
After inserting the code, your discount is automatically calculated, shown on and deducted on your order before payment.
24. WHAT IS CREDIT?”
Credit is as good as cash.
It can be used for online shopping on this store or any other affiliated SmartDuka store in the world.
During checkout simply insert the Credit you want to use.
Your total Credit will always shown on your SmartDuka account and during checkout.
How do I get Credit?:
- It can be awarded to you by SmartDuka or any affiliated SmartDuka vendor.
- It can be a compensation for an inconvenience arising during a purchase.
- It can be a refund for a product you returned.
25. WHAT IS A GIFT CARD?
You can buy gift cards for others (well, and for yourself).
Our gift card can be use on this store or any other affiliated SmartDuka store in the world.
Terms & Conditions
COMPANY & USAGE
SmartDuka.com (and “co.ke”, “co.ug”, “co.uk” or any other used TLD) and/or Applications used by Us is operated by SmartDuka Inc., a registered entity in United States of America.
The expressions “Site”, “We”, “Us” or “Our” shall mean “SmartDuka.com”.
By accessing and using the Site, you confirm you understand all Terms and Conditions, and your continued use of the Site constitutes your acceptance of any changes in Terms and Conditions.
The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions at any time. Changes are effective when posted on the Site.
If you do not agree to the Terms and Conditions, you shall not use this website.
Contact & Support
(+254)-750 800 800
24/7 every day all year
90 Canal St, Boston MA 02114 USA * CUSTOMER SERVICE in Africa +254-750-800-800